Quantum Learning Solutions, Inc.

This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.

Audience:
1. Customer Service/Care Professionals
2. Account Managers
3. Sales Professionals 4. Anyone working with customers

Includes 4 Lessons (Approx. 45 minutes):
1. How to Use This Course
2. Introduction
3. A process for Overcoming Objections and Complaints
4. Reframing

How to Order:
Click the "Add to Cart" button below.  After purchasing this online course a Quantum Learning representative will email you instructions and a link to the course.  You will receive your email within 1 business day.

Requirements:

800 x 600 Screen Resolution and up AND
Microsoft IE 4.0 and up (More Info) OR
Netscape 4.5 and up (More Info) OR
AOL 5.0 and up (More Info) AND
Flash 5.0 and up (More Info).