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Customer Focused Sales Interviews
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In this course you will learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively, and discover a prospect's important business needs, goals, priorities and personal win.
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- Price : $37.00
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Customer Service Training and Development Subscription
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Customer Service representatives hold the influence over the consumer's entire relationship with a company. Maximizing the positive response for each Customer Service employee makes the difference between customer dissatisfaction and customer delight
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- Price : $149.00
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DiSC® Classic 2.0 - Paper
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For nearly thirty years, the DiSC® Classic has unlocked the door to productive communication and relationships for over 30 million people through its DiSC® Dimensions of Behavior learning approach.
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- Price : $20.50
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DiSC® Classic Facilitator Report - Online
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The DiSC® Facilitator Report lets you build customized group reports using data from DiSC Classic 1.0, DiSC Classic 2.0, and DiSC PPSS on EPIC.
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- Price : $46.50
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Establishing Credibility and Trust For Customer Service
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Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. This course will discuss what you can do to intentionally build trust and confidence.
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- Price : $37.00
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Handling Customer Complaints
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This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.
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- Price : $37.00
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Questions Are The Answer For Customer Service
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This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them.
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- Price : $37.00
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Reinforcing Understanding of Behavioral Styles for Cust. Serv.
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A shortened version of Understanding Behavioral Styles for Customer Service. In this course you will reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.
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- Price : $20.00
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Understanding Behavioral Styles for Customer Service
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Customer Service relationships often depend on "getting off on the right foot". Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process.
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- Price : $37.00
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Win-Win Negotiations
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In this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty. We practice an effective negotiation process that will help you and your customer get to a win/win.
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- Price : $37.00
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Work Expectations Profile - Online
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The Work Expectations Profile helps employees understand and manage their work expectations. Why? Because people with well-defined expectations are more productive and enjoy greater job satisfaction.
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- Price : $31.00
